Purchasing glass online with Splashing Colours Ltd is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. Rest assured, our online system is 100% secure.
Splashing Colours Ltd encourages you to feel comfortable using your credit card to conduct commerce on our website. You may also wish to send us a personal cheque. Personal cheques will delay your order as we must wait for funds to clear before we dispatch any glass.
Please allow an additional 5 working days for dispatch of your glass if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields. Simply send us the form along with your cheque enclosed to: Splashing Colours Ltd, Unit 20, Summerhill Business Centre, Cople Road, Cardington, Bedfordshire, MK44 3SH.
Return / Refund Policy
All glass items we sell are carefully inspected before they are dispatched. In the unlikely event that glass or glass accessories received are defective, damaged or incorrect, we will be more than happy to help replace your product with a new one. Other than this all sales are final. Refunds may only be given at the discretion of the management at Splashing Colours Limited. You must inform us within 48 hours of receiving goods. All products to be returned must be carefully repackaged in their original packing.
Delivery Information
Delivery charges are calculated on a per-product basis. Although we aim to get your glass to you within 5 working days, please allow a maximum of 10 working days - especially if you have ordered toughened glass (shelving, glass splashbacks etc).
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publocation. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
